WeMaintain to provide lift and escalator maintenance at two London sites after striking 12-month deal with British Land

Jade Francine, Benoit Dupon, Tristan Foureur

  • PropTech start-up to install the Internet of things (IoT) on 22 units across two British Land locations
  • WeMaintain will make sites more efficient and more sustainable while improving the occupant experience
  • WeMaintain’s proprietary IoT solution provides live data to building managers, allowing them to respond to and resolve issues quickly

LONDON,  August 03, 2021 —  WeMaintain, a fast-growing PropTech company based in Paris,  London and Singapore has signed a 12-month deal with British Land plc for the provision of lift and escalator maintenance solutions at two sites across London. British Land is one of the largest property development and investment companies in the United Kingdom, and the deal signals WeMaintain’s increased presence in Britain.

Under the terms of the deal, which began on 1st April, WeMaintain will provide its smart solutions to British Land properties at Ealing Broadway shopping centre and Appold Street, a commercial office space. WeMaintain will  install its proprietary Internet of Things technology at the sites, which gives building owners and managers greater knowledge of the condition of their critical equipment and other assets in real time. WeMaintain will install its IoT devices in 11 lifts and two escalators in Ealing Broadway, and nine lifts at Appold Street, over the coming months.

Since its launch in Paris three years ago, WeMaintain has radically transformed the regulated lift and escalator maintenance market. It gives asset owners and operators an end-to-end solution for carrying out critical maintenance operations, providing rich data through its cloud-based proprietary technology. WeMaintain’s business model has been praised by customers in Paris and London who include WeWork, Allianz and BNP Paribas Real Estate for giving asset owners access to real-time data not previously available to them. This allows customers to make adjustments to equipment before it breaks down, thereby making their buildings more efficient and responsive, improving the occupant experience. Earlier this year WeMaintain secured 30 million Euros in Series B Funding and opened an office in Singapore.

WeMaintain’s model sets it apart from other maintenance providers in that it gives engineers and those on the ground sophisticated IoT technology to support autonomous working, creating the best possible customer experience. Importantly, engineers are incentivised to deliver on agreed customer KPIs, with performance bonuses paid monthly. This makes sure the standard of maintenance remains high. This ‘pay-for-performance’ model gives customers confidence that engineers working on their assets are striving toward the same goals and ensures engagement for the duration of the contract.

Commenting on the agreement, Tom Harmsworth, UK Managing Director of WeMaintain, said:

“We’re delighted to be working with a leading UK property company like British Land and are sure to make the experience of their occupants and tenants in Ealing Broadway and Appold Street as seamless as possible.

“We’re excited to be able to bring the highest standards of smart maintenance to these sites.

“Our IoT solution on these lifts and escalators will give British Land the means to better understand traffic flow at each site, how to invest in critical equipment and upgrades, and when faults or breakdowns are most likely to occur.

“We also look forward to making these sites not just more efficient but more sustainable, something both we and British Land have embedded into our business. Once our IoT sensors are installed, we’ll be able to give site managers at Ealing Broadway and Appold Street access to a wealth of high-quality real-time data not previously available to them. They will be able to know if there is a deterioration in critical equipment and react quickly to resolve any problems that might arise.”

David Hart, British Land Technical Services Manager at Appold Street, said:

“WeMaintain offered a new innovative and dedicated service that was symbiotic with the way British Land is driving delivery to our tenants.  One of the most interesting elements is the IoT data that will permit improvements in lift operation, reducing our energy usage, compatible with the Zero Carbon target set by the business.”

WeMaintain recently won a contract with Workspace following a tender process that began in December and concluded in February, and in March this year won a contract to deliver IoT solutions to all stations on the Docklands Light Railway Network. The latest deal is further proof of the desirability of WeMaintain’s smart business model and its increased activity in London and the UK.