Streamlined system used to improve data processes
In a bid to reduce delivery paperwork, increase operational data visibility and improve customer service, cast stone company Pennine Stone have implemented Paragon’s proof of delivery system fleXipod.
Pennine selected the fleXipod system to simplify data capture processes and provide a more professional and consistent on-site customer experience. It replaces a previous paper-based system that the company’s mobile teams used to collect proof of delivery data, reducing manual data entry for office-based staff and improving overall operational visibility.
With a complex operation previously in place, mobile workers are now able to collect both delivery data and operational information throughout the day on the easy-to-use fleXipod mobile application, so the company can keep track of all activities and better meet the needs of its customers.
Richard Walsh, Managing Director at Pennine Stone commented: “Our commitment to producing and delivering quality stone within the timescales demanded by national housebuilders and major construction companies is a critical part of what differentiates the business. We wanted to reduce delivery paperwork and the amount of time it takes to obtain signatures when delivering goods, so selected fleXipod as a user-friendly and cost-effective way of achieving these objectives.”
“The fleXipod system is helping reduce paperwork, save time and give us greater real-time visibility of our delivery information.”